• Unit 7, The Candar, Fore Street, Ilfracombe EX34 9DS
  • letting@douglasanddean.co.uk
  • 01271 866100

About Us

Ever since Douglas & Dean Letting and Property Management opened the business back in 2008, hundreds of homeowners have trusted us to help let or sell their properties for them. Such a task isnt taken lightly, we make it a priority to ensure each and every one of our customers gets all the support they need from us throughout the whole moving process.Honesty and integrity is at the heart of everything we do, combining this with our extensive knowledge of the local property market, we are one of the most trusted sales and lettings agents in the region.

We are a local independent company committed to offering the highest standards of service to landlords, tenants, vendors and buyers alike. The emphasis in our service is placed firmly on combining traditional values with modern technology to market property in the most effective manner in today's ever changing world, always putting the needs of the client first.

Determination, dedication and enthusiasm is exactly what makes a move happen. There isn't a better feeling for us than handing keys over on moving day. We love having visitors, so whether you are selling, house hunting or need some general property advice, you're very welcome to pop our Fore Street office to see us.

Although we are a friendly bunch, this doesn't stop us from being professional; we have very high standards at Douglas and Dean and this is why we are members of The property Ombudsman for both Lettings & Sales. This puts us at the forefront of industry developments and ensures we adhere to a nationally recognised code of practice and professional conduct. With this in mind, you can be confident you are dealing with an agent who will act in your best interests at all times.

The experience of Nicola and her teams knowledge of the local market is the key to the success of the company for Douglas & Dean's unrivaled reputation in Ilfracombe and surrounding areas.

Agency types

There are different ways to instruct an estate agent, the most popular ones are:

  • Sole agency – this is where one estate agent acts to sell your property, you cannot instruct anymore than the one estate agent under this agency type.
  • Multiple agency – this is where you can have 2 or more different estate agencies to market your property and the estate agent to agree the sale will claim all of the commission on a “winner takes all” basis
  • Joint agency – this is where you have an agreement with multiple companies but no more than the agreed firms, normally 2 companies. The commission is usually shared between the companies.

Energy performance certificate (EPC)

An EPC assesses the energy rating of a property from A-G. An EPC must be received for a property within 28 days of marketing. Your estate agent can usually arrange this for you.


This is the word used to describe the work that solicitors undertake when dealing with property transactions, it contains the following:

Seller's solicitor

Obtains the title deeds, prepares draft contract, sends all relevant paperwork, including the draft contract, fixtures and fittings forms to your buyers solicitors, this confirms what’s being included within the sale.

Buyer's solicitor

Checks over all relevant documents, including draft contract and fixtures and fitting forms, then raises any enquiries relating to the contract and then applies for any necessary searches including the local authority search. Obtains the buyers funds, e.g. deposit and mortgage monies, then transfers the deposit on exchange and the balance on completion to your solicitor Registers the buyer as the new owner with land registry

Estate agent commission

Normally an estate agents commission fee is calculated as a percentage (%) of the sale price achieved plus vat at the current rate. If you instruct an estate agent on a Sole agency basis it will normally be a lower fee than on a multiple or joint agency. Beware of fixed fees because many times they can be set too high.

Legal fees

Legal fees can vary, it is always good to do some research but also consider recommended legal firms whether from your estate agent of from people you know as this is a good way to ensure that they are a good company to use, but beware of cheaper legal firms, do not underestimate how important an efficient solicitor can be. Merrys can recommend a number of excellent local companies.

Stamp duty

As a seller you do not have to pay stamp duty on your sale but as a buyer you will have to pay it, it’s a percentage of the asking price, to confirm the exact amount and for further info please visit www.direct.gov.uk and search stamp duty

What our Clients Say

As a landlord I have found them to be absolutely excellent. Reliable and always providing me with great tenants. As a buyer I have found them pro active and professional. I’d definitely recommend to anyone. Mrs L Biss